Cookie's Pet Patrol | Dog Walking & Cat Sitting - "Providing love and care when you can't be there"
Terms & Conditions for Dog Walking

Consultation
All dogs being walked will undergo a consultation period to ensure that they are adequately trained and socialised.
Behavioural/Health Issues
You must advise us of any behavioural problems, quirks, dislikes or previous illnesses, during the initial consultation.
Vaccinations
Dogs should be up to date with all vaccinations, worm and flea treatments, be it traditional or herbal methods. 
Number of Dogs
Dogs are walked either one on one, in a pair or when beneficial/requested, in a group (4 maximum).
On/Off Lead
All dogs will be exercised on a lead, unless prior agreement has been made and a disclaimer form has been signed and/or approval has been submitted by you the client (by text, email or Whatsapp).
Time Slots
Please allow up to 1 hour either side of any allotted time slot. Whilst we do our best to keep to times agreed, unexpected delays can change these.
Weather Conditions
Cookie’s Pet Patrol reserves the right to cut short a walk if necessary, because of extreme weather conditions (ie heat, thunder storms, heavy rain) for the safety and well-being of both the dog(s) and the walker.
Veterinary Bills
 The client is entirely responsible for any veterinary bills, no matter how they are incurred.  However and wherever possible, pets should be insured by the client.
Loss/Injury/Death
Cookie’s Pet Patrol will care for your dog(s) as you would and whilst we will make every effort to ensure your dogs are well looked after in your absence, Cookie’s Pet Patrol cannot be held liable for any loss, injury or death to a dog either inside or outside of the home, whilst in our care.
Insurance
Cookie’s Pet Patrol is insured by Cliverton for both Public and Employers liability.
Payment Methods 
Either by cash or bank transfer, on the day or at the end of each working week ie Friday.
Advance Bookings
For all advance bookings, full payment is required in order to confirm your booking (maximum 50% refundable).
Cancellation charges
Less than 24 hrs notice or dog is a no show, 100% charge.
Surcharges
Weekends and after 5pm | £5 per visit
UK Bank Holidays | Double Time


Terms & Conditions for Cat Sitting & Small Pets

Consultation
All cats and their owner(s) will undergo a consultation.
Behavioural/Health Issues
You must advise us of any behavioural problems, quirks, dislikes or previous illnesses, during the initial consultation.
Vaccinations
All cats and small pets should be up to date with all vaccinations, worm and flea treatments, be it traditional or herbal methods. 
Time Slots
AM Visit 8am – 10am | PM Visit 4pm – 6pm
Veterinary Bills
The client is entirely responsible for any veterinary bills, no matter how they are incurred.  However and wherever possible, pets should be insured by the client.
Loss/Injury/Death
Cookie’s Pet Patrol will care for your cat/small pets, as you would and whilst we will make every effort to ensure your cat/small pets are well looked after in your absence, Cookie’s Pet Patrol cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.
Insurance
Cookie’s Pet Patrol is insured by Cliverton for both Public and Employers Liability.
Bookings & Payment
For all cat bookings, we kindly ask for full payment in advance. This allows us to manage other client expectations, booking requests and subsequent availability. Receipt of full payment will confirm your booking.
Payment Methods
Either by cash or bank transfer.
Cancellation charges
Maximum 50% refundable | Less than 24 hrs notice, 100% charge.
Surcharges
Weekends | £5 per visit
UK Bank Holidays | Double Time


Contact Details:  07831 178 188 | cookiespetpatrol@icloud.com
Contact Hours:  Between 9am and 8pm (Includes calls, texts, emails & whatsapp)


Dog Training | CPD Certified (Higher Distinction)
Canine Behaviour | CPD Certified (Higher Distinction)
Feline Behaviour and Psychology | CPD Certified  (Higher Distinction)
Emergency Canine First Aid Trained | CPD Certified 
DBS Checked
Fully Insured


(July 2013 | Company Reg 8625843)
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